Enterprise management software company Workday Inc. today unveiled a workforce management system designed to help companies track, govern and optimize their growing artificial intelligence agent ...

Smart Agent for Cisco AppDynamics aims to reduce the burden on IT teams responsible for maintaining thousands of application and infrastructure agents. Cisco AppDynamics has rolled out a new ...

Zurich Insurance Group has over 55 million customers around the world. The insurer built an AI tool into its agents' workflow to increase customer loyalty. This article is part of "Build IT: ...

In today’s rapidly changing digital environment, customers expect brands to know them, understand them, and respond immediately. They do not want to repeat themselves, wait forever for a response, or ...