Employees build great companies, and they tend to know what to do to reinvigorate them. When faced with challenges, the natural response may be to call in a consultant. No offense to consultants—I've ...

T-Mobile is launching a set of AI-powered tools called Superpowers to improve customer-employee interactions. Tools like GenAI Chat act as an internal expert for employees, while Promo Genius helps ...

Too many companies launch new products or services without a process for deeply understanding what their customers truly need. They make assumptions, rely on limited feedback, or develop ideas based ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

Opinions expressed by Entrepreneur contributors are their own. As a growth advisor, I work with leaders looking to grow and scale their businesses. One of the biggest issues I found preventing ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Julia Hood Every time Julia publishes a story, you’ll get an alert straight to your inbox!

Forbes contributors publish independent expert analyses and insights. Serenity Gibbons is a business consultant who covers entrepreneurs. A quarter into the 21st century, the only certainty in ...