As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...
Virgin Media O2 has issued a warning to anyone using Amazon and HMRC over an increasingly concerning trend they should be aware of. It comes as the telecommunications company has implemented a scheme ...
Virgin Media O2 has reached a major milestone in its fight against fraudsters, after using AI to successfully label more than 1 billion suspected scam and spam calls to O2 customers. The warnings show ...
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