It seems obvious. You arrive at the checkouts and see one queue is much longer than the other, so you join the shorter one. But, before long, the people in the bigger line zoom past you and you’ve ...

We’ve all been there — stuck in line at a bank, retail store, service center or event. Although numerous studies suggest that single queue lines are faster, new research coauthored by Krannert ...

Visible line length and movement shape how people experience waiting, according to new research on the psychology of queues.