Most of us don’t enjoy scrolling through countless online reviews, trying to decipher whether customers are genuinely satisfied or just being sarcastic. It can feel like trying to read between the ...

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Artificial intelligence startup Reasoner today launched a new sentiment analysis tool for video calling applications that goes beyond simply taking notes of meetings and analyzing what was said.

In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...

One such technology is the sentiment analysis applications that helps organizations to overcome the limitations of human intervention and allows them to understand and process big data in real time.

Enterprises across the globe and in various domains are renovating their business offerings and trying to implement all that’s required to embrace digital transformation in a bid to become leaders of ...

SEOUL, South Korea--(BUSINESS WIRE)--BPU Holdings Corporation (BPU) of Seoul, South Korea, and BPU International today announced plans to offer free licenses for the ZimGo sentiment analysis platform ...

Forbes contributors publish independent expert analyses and insights. Exploring Cloud, AI, Big Data and all things Digital Transformation. Customer feedback is great. But how do you turn that feedback ...