Employees must have the right skills, knowledge and experience to function productively. That's where a human resources department comes in, providing development opportunities to the workforce. They ...

For companies that rely on excellent customer service to drive revenue, profit and customer loyalty, effective training techniques are integral. A customer service policy and formal service standards ...

Janek Performance Group reports that reinforcing sales training enhances retention by boosting confidence, performance, and job satisfaction, reducing turnover.

A research report, Analysis of the Effectiveness of Safety Training Methods, published earlier this year, explored a variety of training methods used in safety training. The authors noted that “the ...