Campbell, Dennis, Francisco de Asis Martinez-Jerez, Marc Epstein, and Joshua Bellin. "Slots, Tables, and All That Jazz: Managing Customer Profitability at the MGM Grand Hotel." Harvard Business School ...

What is context marketing? And what does it have to do with customer experience? Context marketing gives you the power to understand your customers and offer them a truly personalized experience. It ...

They begin at arrival, when someone notices exhaustion after a long journey and responds with patience instead of process.

Travel industry employees, whether they work for Agoda or somewhere else, need to adapt to AI workflows. If they don't ...

To bring you the best travel deals, ELLE Australia has been busy sourcing Booking.com promo codes with the help of our dedicated deals team. To find the codes, we monitor the Booking.com website, ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Indian Railways has introduced fresh changes to the Tatkal ticket booking system for 2026, aiming to make last-minute travel ...

Francine Prose discusses her latest book, “1974: A Personal History” and her relationship with Anthony Russo of the Pentagon Papers, now in trade paperback. From the Cover to Cover Archive, an ...