If nearly half of your customers were irritated by a business practice, would you treat it as urgent? Customer satisfaction is a key driver of financial performance, yet many companies in service ...

The big thinkers at Aperture uncover the secret world of illegal trade on the dark web. Government shutdown: Republicans consider escape hatch as Congress careens toward deadline The dollar seems ...

My friend recently attended a funeral, and midway through the eulogy, he became convinced that it had been written by AI. There was the telltale proliferation of abstract nouns, a surfeit of ...

That helpful “Summarize with AI” button? It might be secretly manipulating what your AI recommends. Microsoft security ...

“Coercive control” is the term for a diabolical relationship pattern that can have devastating consequences. It occurs when one person unreasonably interferes with another person’s free will and ...

Mr. Jones is the author of “Nobody Is Protected: How the Border Patrol Became the Most Dangerous Police Force in the United States.” The violence, racial profiling and disregard for the Constitution ...

The House on Thursday passed a law providing for stiffer fines for fly-tipping, but at the same time MPs cautioned that lax enforcement makes the legislation a dud. The bill amending the Waste Law ...

Dear Eric: We are seniors (ages 76 and 77) on a limited income. Our living expenses are high for medical reasons. As a result, we carefully plan our restaurant visits. Although we do not and never ...