"Customer service is everything," says MTA bus operator trainer/instructor Harry Respass. While safety is always the first priority he teaches to his bus operator trainees, he says his overall goal is to get them to make customers feel like they are valued, treated well and welcomed back with every trip they take. | Maryland Transit Administration

Meet George, a bus operator who has worked at the MTA for over 30 years! He helps riders get to where they need to go with a smile. He's one of the 12,000 bus operators who keep New York moving! | Metropolitan Transportation Authority - MTA

2.8K views · 164 reactions | Our bus operators move millions of New...

“They know when they see me, they’re going to get 100% of me to get them where they need to go safely.” Meet James, a bus operator who has over 30 years of experience working at the MTA! No matter the challenge, he’s dedicated to keeping New York moving. | Metropolitan Transportation Authority - MTA

Get to know the people who move New Yorkers throughout our bustling city! Train Operators safely transport millions of daily riders to their destinations downtown, uptown, and everywhere in between. | Metropolitan Transportation Authority - MTA

MTA operator removed fallen tree branches off the track 👏👏 . I❤️NY. #newyorkcity #newyork #brooklyn #subwaystories #nycsubwaystories #nycsubway #nycsubwayscenes #mtaoperator #mtasubway | Ferry I. Sadikin