ITIL® 4 - Management Practices (25/41)
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ITIL® 4 - Management Practices (25/41)
This video introduces the ITIL 4 Management Practices. The ITIL SVS (Service Value System) includes: 14 general management practices, 17 service management practices, and 03 technical management practices, all of which are subject to the four dimensions of service management. FOUNDATION EXAM You only need to understand 7 ITIL practices for the ...
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